Privacy Policy

Last updated: [CONFIRM go-live date]

This Privacy Policy explains how TakeFlight Digital Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website, use our platform, or purchase any of our services or digital products. By using our services or visiting www.takeflight.digital, you agree to the terms of this Privacy Policy.

1. Who We Are

TakeFlight Digital Ltd
2 Orchard Place, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PX
Company registration number: 16001896
VAT registration number: GB478439636
Email: support@takeflight.digital

For the purposes of UK data protection law, TakeFlight Digital Ltd is the data controller for the personal data described in this policy.

2. What Data We Collect

Information you provide: your full name, email address, and phone number; your business name and role; payment and billing information (handled by our payment processor); survey or quiz responses; and information submitted through contact forms or support requests.

Information collected automatically: your IP address and browser type; device and usage information; site analytics gathered through cookies or third-party tools; and log data when you access your account.

Client data (CRM data): if you upload data into your TakeFlight account, such as leads, client details, or communications, you are the data controller for that data and we process it on your behalf.

3. How We Use Your Data

We only use your data where we have a lawful basis to do so, including to provide and manage your subscription or service; to personalise your experience and improve the platform; to deliver onboarding, support, and updates; to send transactional communications such as invoices and confirmations; to send marketing communications where you have opted in; and to comply with legal or regulatory obligations. We never sell your data to third parties.

4. How We Store and Protect Your Data

Your data is stored securely on trusted cloud infrastructure and protected through encrypted data transfer (HTTPS/SSL), secure third-party payment processing, access controls and authentication measures, and ongoing security monitoring.

5. Third-Party Tools We Use

We use third-party services to help us operate TakeFlight, which may include our payment processor (Stripe), analytics providers (such as Google Analytics), integration partners (such as WhatsApp and Google), and customer support tools. Each provider has its own data policies and complies with relevant data protection regulations. [CONFIRM the current list of processors so this is accurate.]

As a UK resident you have the right to access a copy of your personal data; request correction of inaccurate data; request deletion of your data; object to or restrict certain types of processing; and withdraw consent, for example to marketing. To exercise any of these rights, email support@takeflight.digital. We will respond within one month of receiving your request.

7. Marketing Preferences

You may receive marketing emails from us if you opted in via our website, or if you purchased a product or service and did not opt out. You can unsubscribe at any time using the link in any marketing email or by contacting us.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil our service obligations, comply with legal, accounting, or reporting requirements, and support legitimate business interests such as troubleshooting. If you cancel your account, we may retain your data for a limited period before securely deleting it.

9. International Transfers

Your data may be processed outside the UK where our third-party providers operate globally. Where that happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Cookies and Tracking

We use cookies and similar technologies to enable core site functionality, measure usage and performance, and improve your experience. For full detail, see our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and post the changes on this page.

12. Contact

For questions, data requests, or concerns, contact TakeFlight Digital Ltd at support@takeflight.digital.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.